We Are Hiring: Customer Account Manager (Australia)

August 21, 2025   |   Posted by: Steve Clack   |   Category: Latest News

Do you thrive on building lasting client relationships? Are you experienced in the aviation industry and looking for a role that offers variety, responsibility, and travel?

We’re looking for a Customer Account Manager to join our growing team. Reporting to the Operations Manager, you’ll play a vital part in managing client relationships and ensuring our aviation software solutions are used to their fullest potential.

Working remotely, you’ll engage with our clients, conduct training sessions, support software implementation, and contribute to our company’s continued success. Travel within Australia and internationally will be required.

If this sounds like the right fit for you, we’d love to hear from you. Apply now or email your CV to info@tracware.com, and take the next step in your career with Tracware.

Key Responsibilities:

  • Manage assigned client accounts and nurture strong, long-term relationships
  • Address client support needs, particularly in financial transactions and Aerotrac usage
  • Conduct quarterly account reviews to ensure client satisfaction and uncover growth opportunities
  • Deliver training sessions, both online and on-site
  • Support new software installations and visit client sites as needed
  • Collaborate with internal teams to resolve client issues effectively
  • Identify opportunities for additional product or service sales

Benefits:

  • $90k AUD per year + OTE (dependent on experience)
  • Fully remote, with occasional travel
  • Commission paid quarterly
  • Private healthcare option
  • Pension contributions

The Person:

  • Experience in the aviation industry, ideally within an MRO environment
  • Strong communication skills and a client-focused mindset
  • Comfortable working remotely and within a team
  • Willing to travel in Australia and internationally
  • Experience with aviation PCS/ERP software is desirable